After placing an order on our website, you will be directed to the Thank You page, where your order number will be displayed. Additionally, shortly after, you will receive an order confirmation email, which will also contain your order number.
To locate the order number for a pending order on our website, follow these steps:
Order processing takes 1-3 business days before shipment. Once your item(s) are dispatched, the estimated delivery times is 10-20 days.
To track your package, simply log in to your account and navigate to your order history. Once your package has been shipped, a tracking number will be sent to you via email.
We offer worldwide shipping to most regions. If your country is eligible for shipping, you will find it listed as an option when entering your shipping address during the checkout process.
Pricing in most countries includes all duties, taxes, and fees. However, please be aware that some countries may have additional fees upon parcel arrival. By making a purchase from us, you accept responsibility for any required additional duty, taxes, and fees charged in your country. Failure to comply may result in parcel forfeiture, and we cannot issue a refund in such cases.
If you have just placed your order, please email us at support@paintwithyarn.com as soon as possible with your order number and request for a shipping address update. There is a limited timeframe for making changes once your order status has been processed. Please note that once an order has been placed and is being processed, we may not be able to update the delivery address.
If your order has not been picked and packed yet, we will be able to accommodate your request and make the desired changes.
Unfortunately, we are unable to assist with that. Once a package has been marked as delivered by the postal carrier, we cannot issue a replacement unless the shipment is returned to us. We recommend reaching out to the postal service directly for further assistance regarding the delivery.
You can read about our return policy here.
Our cancellation policy permits order cancellations before they are processed by our fulfillment network. However, it's important to note that our system operates fully automatically, and the cancellation window is limited. If your order has exceeded the cancellation period, we kindly ask you to initiate a return instead.
You are responsible for the return shipping costs of the unwanted product(s).
Simply send a quick message to support@paintwithyarn.com to let us know about your return, and we will handle the rest for you.
Once we receive your return, your refund will be promptly issued back to your card on the same day.
We gladly accept all major credit cards (e.g., VISA, MasterCard, etc.) or PayPal.
Yes! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
We're sorry for the inconvenience! First, please make sure that your shipping and billing details are correct. If that doesn't resolve the issue, try contacting your bank regarding the payment. If you're still experiencing difficulties, please reach out to us and we'll do our best to assist you!
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click 'apply,' then witness the magic happen. Remember, only one discount code can be used per order!
The punch needle creates a continuous loop stitch. With each downward motion of the punch needle, a long end of yarn is pushed through. When the punch needle is lifted back up, this end of yarn folds into a loop. No knots are used in this process. The tightness of the packed loops ensures that the yarn remains secure and prevents unraveling.
The possibilities with punch needle are vast! You can explore a wide range of projects, from functional items like rugs and pillows to decorative pieces like artwork and wall hangings. Artists and crafters worldwide are pushing the boundaries and experimenting with various creations. Some examples of what we've seen include stuffed animals, placemats, baskets, oven mitts, coats, handbags, and slippers. Let your imagination run wild and see what unique and beautiful pieces you can bring to life with punch needle.
To prevent your stitches from pulling out, make sure to fully insert your punch needle into the cloth. Push it down as far as it will go for each stitch.
When moving forward to create the next stitch, avoid lifting your needle too high. Lifting it excessively will cause your loops to unravel. Instead, gently drag the needle along the surface of the monk's cloth.
It's important to ensure that your yarn can flow freely through the punch needle. Check for potential problems such as knots in your yarn, yarn getting caught on your frame, arm, or hand, or any tangles in the yarn. Addressing these issues will help maintain a smooth flow of yarn and prevent stitches from coming undone.
